top of page

Terms and conditions

General provisions
These conditions are valid only between OHMY! and any person who purchases online on the website  hereinafter referred to as '' CUSTOMER ''. These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force.
These conditions govern purchases made on the website, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree. n. 21/2014 and by Legislative Decree 70/2003 on electronic commerce.

ARTICLE 1 - Object of the contract
With these general conditions of sale, OHMY! sells and the CUSTOMER remotely purchases the movable tangible goods indicated and offered for sale on the website The contract is concluded exclusively through the internet, by accessing the CUSTOMER at the address  and the creation of a purchase order according to the procedure provided by the site itself.
The customer undertakes to read these general conditions of sale, in particular the pre-contractual information provided by OHMY! and to accept them.

ARTICLE 2 - Pre-contractual information for the consumer - art. 49 of Legislative Decree 206/2005
Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods that are illustrated in the individual product sheets at the time of the CUSTOMER's choice.
Before the conclusion of the purchase contract and before the validation of the order with "payment obligation", the CUSTOMER is informed about:
- total price of the goods including taxes, with details of shipping costs and any other costs;
- terms of payment;
- the deadline within which OHMY! undertakes to deliver the goods;
- conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as the model withdrawal form referred to in Annex I, part B of Legislative Decree 21/2014;
- information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
- existence of the legal guarantee of conformity for the purchased goods;
- conditions of after-sales assistance and commercial guarantees provided by OHMY!
The CUSTOMER may at any time and in any case before the conclusion of the contract, take note of the information relating to OHMY !, the geographical address, e-mail address, information that is reported.

ARTICLE 3 - Conclusion and effectiveness of the contract
The sales contract is considered concluded with the sending by OHMY! to the CUSTOMER an e-mail confirming the order. The e-mail contains the CUSTOMER data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent.
The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly communicate to OHMY! any corrections.
OHMY!  undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may emerge. In addition, the photographs of the products presented on  they do not constitute a contractual element, as they are only representative.
OHMY! undertakes to deliver the goods within 30 days from the date of dispatch by OHMY! the order confirmation e-mail to the CUSTOMER.

ARTICLE 4 - Availability of products
The availability of the products refers to the actual availability at the time the CUSTOMER places the order. This availability must in any case be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before confirming the order.
Even after sending the order confirmation e-mail sent by OHMY! there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the unavailable product and the CUSTOMER will be immediately informed via e-mail.

ARTICLE 5 - Methods of payment
Each payment by the CUSTOMER can only be made by means of the credit cards indicated on the website, with the payment method Paypal, Bank transfer or Postepay recharge.
The communications relating to the payment and the data communicated by the CUSTOMER when this is done take place on special protected lines.

ARTICLE 6 - Prices
All sales prices of the products indicated on the site  they are expressed in Euros and include VAT.
Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made.
The CUSTOMER accepts the option of OHMY! to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation e-mail sent by OHMY! to the client.
In the event of an IT, manual, technical, or any other kind of error that could result in a substantial change, not foreseen by OHMY!, Of the retail price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days. from the day of cancellation.

ARTICLE 7 - Right of withdrawal
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 7 days from the date of receipt of the products where it is indicated that it is possible.
The CUSTOMER who intends to exercise the right of withdrawal must notify OHMY! by explicit declaration, which must be communicated by email within a maximum of 3 days from receipt of the same, as proof of delivery by the courier.
In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 7 days from the day on which he communicated to OHMY! their will to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be returned to OHMY! at the address indicated at the time of contact
The direct costs of returning the products are borne by the CUSTOMER.
The goods must be returned intact, in the original packaging, complete in all its parts. Without prejudice to the right to verify compliance with the above, OHMY! will refund the amount of the products covered by a discount coupon of the same value as the returned goods, excluding any shipping costs.
OHMY! will issue the voucher to the CUSTOMER within 4 working days of receipt of the goods which can be used by 31/12 of the current year and cannot be used in periods of sales / promotions or special events indicated by OHMY!

ARTICLE 8 - Legal guarantee of conformity
In the event of receipt of non-compliant or defective products, the CUSTOMER has the right to restore the conformity of the product without charge by repairing or replacing the product. The CUSTOMER can exercise this right if the defect occurs within three days of delivery of the goods and reports the defect to OHMY! within three days of discovery with photographic evidence to be sent by email.
OHMY! , in the event of a defective or non-compliant product, it will,  to organize the collection of the product which will be deducted from the total price of the coupon, compatibly with the availability of the CUSTOMER.

ARTICLE 9 - Delivery methods
OHMY! will only accept orders to be delivered in the Italian territory and in the Republic of San Marino. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order no later than 30 days. from the date of receipt by the CUSTOMER of the order confirmation e-mail sent by OHMY !.
For every order placed on the website , OHMY! issues an invoice for the goods shipped. The invoice will contain the information provided by the CUSTOMER during the purchase procedure. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein.

ARTICLE 10 - Liability
OHMY! assumes no responsibility for disruptions attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disruptions of the internet network, in the event that it fails to execute the order within the time stipulated in the contract.

ARTICLE 11 - Access to the site
The CUSTOMER has the right to access the site for consultation and making purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of OHMY! and are protected by intellectual property law.

ARTICLE 12 -  Cookies
The Web site  uses '' cookies ''. Cookies are electronic files that record information relating to the CUSTOMER's navigation on the site (pages consulted, date and time of consultation, etc.) and that allow OHMY! to offer a personalized service to its customers.
OHMY! informs the Customer of the possibility of deactivating the creation of such files by accessing its Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.

ARTICLE 13 - Integrality
These General Conditions of Sale are made up of all the clauses that compose them. If one or more provisions of these General Conditions of Sale is considered invalid or declared as such pursuant to the law, regulation or following a decision by a court with jurisdiction, the other provisions will continue to have full force and effect.

ARTICLE 14 - Applicable law and competent court
These General Conditions of Sale are subject to Italian law.
Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the CUSTOMER's place of residence or domicile, if located in the territory of the State.

General conditions of sale updated on January 15, 2020

bottom of page